Globe Biomedical, Inc. - Blink Frames Warranty Policy
Thank you for choosing Blink Frames made by Globe Biomedical, Inc. We are dedicated to providing you with high-quality products and excellent customer service. Please review our warranty policy to understand the terms and conditions of coverage for your Blink Frames.
Warranty Coverage
Limited Coverage: Your Blink Frames are covered by a 2-year limited warranty that starts from the date of purchase.
- Manufacturer's Defects: This warranty also covers manufacturer's defects affecting functionality or performance.
- Electronics: If your Blink Frames include electronic components, this warranty covers electronics-related issues.
- Frame Replacement: If your Blink Frames break during normal use within the warranty period, we will provide a replacement frame at no additional cost to you.
Warranty Exclusions
The warranty coverage provided by Globe Biomedical, Inc. does not extend to the following situations:
- Water Damage: We will not cover frames that have been damaged by water or any other liquid.
- Accidental Damage: Frames that break due to dropping, impact, or any other accidental hazard are not covered under this warranty.
- Modifications or Opening: Any frames that have been modified, tampered with, or opened by unauthorized personnel will not be covered.
- Expired Warranty: The warranty is valid for 2 years from the date of purchase. Any claims made after the warranty period has expired will not be covered.
- Misuse or Neglect: Frames damaged due to misuse, neglect, or improper care are not covered.
- Normal Wear and Tear: The warranty does not cover normal wear and tear that may occur over time with regular use.
- Loss or Theft: Loss or theft of Blink Frames is not covered by this warranty.
- Cosmetic Damage: Minor cosmetic damage that does not affect functionality is not covered.
Product Registration
To ensure that your warranty remains valid, you must register your Blink Frames product. Please visit blinkframes.com/registration to complete the registration process. You will need to provide your purchase details and contact information to complete the registration.
How to Make a Warranty Claim
If you believe your Blink Frames are eligible for a warranty claim based on the terms outlined above, please contact our customer support team via email at support@blinkframes.com. Provide your registered product information, purchase details, and a description of the issue you're facing. Our support team will guide you through the claim process.
Customer Responsibilities
- Proper Use: The customer is responsible for using the Blink Frames according to provided instructions.
- Product Care: Follow proper care and maintenance guidelines to prevent avoidable damage.
- Timely Claims: Initiate warranty claims promptly upon discovering an issue.
Warranty Transferability
The warranty is non-transferable and applies only to the original purchaser.
Repair vs. Replacement
Repairs may be offered for issues that can be fixed without replacing the entire frame.
Limitation of Liability
Globe Biomedical, Inc. is not liable for indirect, consequential, or incidental damages arising from the use or malfunction of Blink Frames.
Governing Law
This warranty policy is governed by the laws of California without regard to its conflict of law provisions.
Globe Biomedical, Inc. is committed to ensuring your satisfaction with our products. If you have any questions or concerns about our warranty policy, product usage, or any other matters, feel free to contact us at support@blinkframes.com.
Thank you for choosing Blink Frames from Globe Biomedical, Inc. We appreciate your business!
Sincerely,
Globe Biomedical, Inc.
Customer Support Team